Privacy Policy

1. Introduction

Mallory.ai Inc. (“Mallory,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at mallory.ai and use our software-as-a-service platform and related services (collectively, the “Services”).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and password when you create an account.
• Billing Information: Payment card details, billing address, and transaction history processed through our third-party payment processor.
• Communications: Information you provide when you contact us for support, submit feedback, or communicate with us via email or other channels.
• Customer Data: Data you upload, submit, or transmit through the Services in connection with your use of the platform.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time and date of visits, and other diagnostic data.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity. See Section 7 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Services.
• To process transactions and send related billing information.
• To communicate with you, including sending service-related notices, updates, and promotional materials (with your consent).
• To improve, personalize, and develop new features for the Services.
• To monitor and analyze usage trends and activity.
• To detect, prevent, and address security incidents, fraud, and technical issues.
• To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, hosting, analytics, and customer support.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of Mallory, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you have given us explicit consent to share your information.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

8. Your Rights and Choices

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, please contact us at privacy@mallory.ai.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

12. Third-Party Links

The Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: